Client support

Frequently Asked Questions (FAQ)

Are your products authentic ?
Yes! 100% authentic or get full refund. We work with suppliers that have been in the business for 9+ years and have been recognised and trusted by the reselling world.
How you ship my order?
We using FEDEX, DHL and UPS for ship your order.
When should i get my order?
Due to high demand of our products, please allow 3-7 days for delivery. If your order hasn’t arrived inside the estimated delivery times, please contact our support team at: support@brandawatch.com Please note that due to COVID 19, our fulfillment & shipping times may be a little longer than usual for some products, but rest assured that your products will get to you, and we will do our best to help you through the process
By how many days can I return an order?
We allow up to 14 days for you to tell us via email/chat that you want to return your order.
Do you ship to international locations?
Right now we ship only to: United Arab Emirates, Saudi Arabia, Kuwait, Oman, Bahrain, Japan, Australia, United Kingdom and United States. If your country is not in the list and you want to order, Please send a request here: support@brandawatch.com
How do I set my shipping address?
You need to enter your name, full address and your phone number, please make sure that you add the right information, you can rest sure that we use the highest industry standards to protect your personal information.
How secure is my online order?
Brandastock, adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
Is it safe to shop from your site? (COVID-19)
We are operating in line with advice from the World Health Organisation and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to.
Should I be scared that I could contract the COVID-19 virus from packaging?
According to the World Health Organisation the answer is No. "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low". Our Shipping Partners are also taking measures by distancing people, using disinfectants and more.
How can I return or cancel my order?
If you want to return or cancel your order please send us an email (support@brandawatch.com) right away and we’ll send you an email to you giving you the steps necessary you will need to take.
What payment methods do you accept?
We accept all major credit cards and debit card payments (VISA, MasterCard, AMEX) we also accept PayPal payments.
What if I typed the wrong email address?
Please contact us immediately so we can change your email address. We can change your email address, name, and address.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order
What Do I Do If I Have Missing Items In My Order?
If something is missing, please contact us immediately.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 2 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
How to Contact You?
If you are looking for any informations you can contact our support team at: support@brandawatch.com and they are going to get back to you in less than 24 hours. Or you can subscribe to our social medias accounts to update you with everything new.

Still need help? Feel free to contact us

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