Privacy Policy

Table of Contents

Welcome to BrandaWatch.

BrandaWatch (the “Company,” “we,” “us,” or “our”) is the owner and operator of the website located at www.brandawatch.com (collectively referred to as “website,” or “site”). We are committed to ensuring the privacy of the personal data that we collect from you. This Privacy Policy provides you information on how we collect, utilize, and share your personal information when you access our website, or place an order through our website.

We will not use or disclose your personal data with anyone except as described hereunder. By using the website, you agree to the collection and use of your personal data in accordance with this Privacy Policy. If you do not agree with our Privacy Practices as outlined hereunder, please do not access the website.

Unless expressly defined in this Privacy Policy, the terminology used here shall have the same meaning as defined in our Terms and Conditions.

  1. Who is covered by this Privacy Policy?

This Privacy Policy only applies to our website visitors, and customers who place an order to purchase a product, or subscribe to receive marketing material from us (collectively referred to as our “Service”). Our Service is only available in the countries listed on our website.

  1. What personal information do we collect?

There is some personal information that you voluntarily submit to us when you use our Service, and there is some information that we automatically collect about you when you interact with our Service.

Voluntarily submitted information

  1. When you place an order

We may offer products for sale through our website. When you purchase a product, you will be requested to provide some personal information to us, such as your full name, your email address, your shipping address, your billing address, and your phone number (“Order Data”). You have the choice to decline our request for the order data, but you understand that your refusal to provide us with this personal information will result in you not being able to purchase the product from our website.

If you wish to proceed with an online order, you will also be required to provide your payment information when prompted by our website. Please note that we do not collect or store your payment information, and this information is directly collected and processed by our selected payment processor.

  1. When you contact us

When you contact us, either by email or by completing the contact form on our website, we collect your full name, email address, and any personal information contained in your message (“Inquiry Data”).

  1. When you subscribe to our newsletter

When you subscribe to receiving direct marketing communication from us, such as our newsletter, you provide us with your full name and email address (“Subscription Data”). You are not under any obligation to opt-in to receive marketing communication from us, and you can easily unsubscribe at any time.

  1. When you leave a product review on our website

When you leave a product review on the website, we will process your name and the content of your review (“Review Data”).

Automatically collected information

We may automatically collect some data from you when you access our websites, such as your Internet Protocol (IP) address, the device you use to access our website, your web browser and version, the date and time of your visit, and other similar information through the use of cookies, web beacons and analytic tools.

Cookies are small files containing data that is stored on your computer by a website you visit.

You can change your browser setting to decline all cookies or to indicate when a cookie is being sent. If you decide to decline cookies, it may result in a poor user experience, and you may not be able to access some Services.

  1. How do we use your personal information?

We use your personal information for the purposes outlined hereunder:

  1. Order Information

We use this data to process your order, including billing and shipping you the ordered product, to issue refunds if eligible, and for our accounting purposes.

  1. Inquiry Data

We use your inquiry data to understand your request, respond to your inquiry, and perform any other related actions.

  1. Subscription Data

We will use your subscription data to send you direct marketing material that we think you will find interesting.

  1. Review Data

We will display your review on our website and other social media pages for our business marketing purposes. Please note that your name will be associated with your review, and you are advised not to share any personal data in public reviews that you do not wish to be publicly visible to others.

  1. Cookies Data

We use this data to:

  • Identify you as a unique user;

  • Improve your user experience when you revisit our website;

  • Maintain our website; and

  • Detect and prevent spam or other similar unauthorized activities.

We may also use your personal data for our internal business purposes, such as improving our understanding of your experience and developing or modifying current Services. We may also extract statistical data from your personal information by anonymizing it.

  1. Data Retention Policy

Voluntarily submitted information

We will retain the personal data that you submit voluntarily to us through our website until such time that you expressly request us to delete your personal information. To request deletion of your personal information, please contact us at support@brandawatch.com. Please note that we may need to verify your identity before executing your request for deletion of personal data.

Notwithstanding anything to the foregoing, we will not delete your personal information for at least 30 days from the delivery of your last order. We also reserve the right to retain your personal information if it is required for our internal accounting/business purposes, compliance with our legal obligations, to assert our rights, or defend any legal claims against us.

Automatically collected information

We will retain automatically collected data from you for as long as required for our business purposes. We may continue to retain non-personal, automatically-collected data indefinitely for business analysis purposes.

  1. Disclosing your information

There are some circumstances when we may disclose your personal data to third parties, including:

  • Our employees

Our employees, contractors, and other service providers (including our suppliers, third-party courier companies) may have access to your personal data to the extent necessary to deliver our website and/or ordered products to you, to process any returns and refunds. All our employees, contractors, and service providers only use your personal information in accordance with this Privacy Policy.

  • Website visitors

When you post your product reviews on our website or social media pages, such product reviews will be visible to other website visitors who visit the page where your review data is posted. We do not offer any confidentiality of your review data on our website or third party social media pages. If you do not wish for other users to view your review data, please do not post your reviews publicly.

  • Payment Processors

When you place a product order, your payment information is collected and processed by our payment processors including Paypal Inc;

  • Merger or acquisition

If we sell or otherwise transfer any part or whole of our business in the future, we will transfer your personal data as part of our assets to the new entity that acquires or merges with our Company.

  • Valid requests for information

When we receive valid requests for information from any state or federal government authorities, law enforcement bodies, or courts of law, we may share your personal data with such bodies for compliance with the law.

  • Legal action

If we are ever involved in any legal action arising from our Agreement with you, we may disclose your personal data to the extent required to assert our rights or defend any claims against us.

  • Email distribution tools

We make use of third-party email distribution tools to send marketing emails to our subscribers. If you opt-in to receive our newsletter, your name and email address will be stored on these email distribution tools.

  • Sharing Anonymous User Data

We do not sell or rent your personal information. However, we may share anonymous statistical data we collect from you with third-parties.

  1. Your Rights

You have the following rights relating to your personal information:

  • Right to access your personal information

You may request a copy of all your personal information that you have voluntarily provided us with.

  • Right to rectification

You may request rectification of any incorrect or incomplete information we hold about you.

  • Right to withdraw consent

If you subscribe to receive our newsletter by opting-in, you can withdraw your consent by clicking the “unsubscribe” button in our marketing email.

  • Right to erasure of personal information

You may exercise your right to request your personal information erasure by contacting us with your request. Please note that we are unable to delete your personal data if your order is currently being processed.

  • Right to refuse information sharing with marketers

You have the right to request that we do not share your information with other marketers.

  1. Security of your Personal Information

The security of your personal information is important to us. We take all reasonable and financially viable steps to safeguard your personal information that we collect from any unauthorized access, use, modification, destruction, or loss. Although we make our best effort to safeguard your personal information, you acknowledge that no mode of transmission over the internet is one hundred percent secure; therefore, we cannot offer you any guarantees as to the absolute security of your personal information.

  1. Storage

Our website is maintained and operated but our products are shipped from Italy to customers in the United States of America, as well as the Arab states of the Persian Gulf. By accessing the website, you agree to the transfer of your personal information from the country of your residence to Hong kong and Italy, where it will be processed in accordance with this Privacy Policy.

  1. Do Not Track (DNT)

Please note that we do not respond to DNT signals by changing our data collection and use practices.

  1. Link to Third-Party Sites

Our website may contain links that will redirect you to third-party websites. Such third-party websites are not owned or operated by us. These third-party websites are governed by their own legal Terms and Conditions and Privacy Policy. We advise our users to review all third-party Terms and Privacy Policy before making use of such websites. You understand that the presence of any third party links on our website does not constitute an endorsement of such a third party, and we cannot be held responsible for such third party’s actions. Your decision to visit these third-party sites is entirely at your own risk.

  1. Changes to this Privacy Policy

We reserve the right, at our sole discretion, to make changes to this Privacy Policy by inclusion, modification, or removal of any part at any time. When we make any material changes to this Privacy Policy, we will notify you by email or by changing the last modified date on the top of this Privacy Policy. You agree that it is solely your responsibility to review this Privacy Policy when you revisit the website. Your continued use of the website after we post the updated Privacy Policy will constitute your acceptance of such changes.

  1. Children’s Privacy

We do not target our website to persons under the age of 13 ("children"). If you believe that a child has submitted his/her personal information through the website, please contact us, and we will immediately take appropriate steps to remove such information from our records.

  1. Contact us

We can be contacted at support@brandawatch.com.

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